Testimonials

Beautiful dress but it was too small for my daughter. I called them and wow wonderful customer service. We had a extremely tight deadline and they were acted like family and sent us a larger size right away. Thank you so much.. Will keep buying from you. we have 3 daughters so consider us part of you!

Thank you Madame Bridal. The Dresses were a HIT!

Brad and Madame Bridal, You are so fabulous!! I found the dress of my dreams with you!! I have been looking for the most beautiful dress for the Mrs. Mississippi Pageant in October!! I always wear black but this red dress said, "Mrs. Mississippi for 2022 is Deborah Bishop from Long Beach, Mississippi!!!" "I would like to Thank my Stylist and the most fabulous gentleman ever from Madam Bridal, Brad for leading me down the Red Carpet to the Mrs. Mississippi Pageant!!" (The photo that I am sending to you is me in the white Feather Dress at a photo shoot in New Orleans in April!!) Brad, You are fabulous and Thank You so much for everything!! When I win Mrs. Mississippi, I will send all of the photos to you!!!! Deborah bishop

I’m going to Vegas at the end of the month with a very special person and needed the perfect dress in a short amount of time. I was very specific in describing the color and style of dress I wanted. Simon, the owner spent an hour on the phone with me, sending me different dresses that fit my description. He really listened to what I wanted and helped me find the perfect dress! Also, he made sure to call the company before closing time to get it shipped to me as soon as possible! I have never had someone actually do all of this with me on the phone. He was so patient, kind and really paid attention to the details. Can’t wait to get this dress and wear it on a magical night! Thank you Simon for the time and attention you shared with me. I highly recommend Madame Bridal to make you feel special and beautiful!

Madame Bridal came through beautifully for my husband, my daughter and me! We had an extremely tight deadline when our daughter chose a gorgeous Andrea and Leo dress she found an image of online. I located the dress at Madame Bridal via Google and not only was their customer service excellent, they were true to their word regarding the dresses arrival time. It arrived in time for our daughter’s prom and fit her perfectly! To Madame Bridal: thank you, thank you, thank you for an outstanding shopping experience. I will definitely keep you in mind for future purchases.

Madame Bridal the place to shop there dresses are absolutly amazing and 100 % accurate from the designer Brad Simon IS THE BEST CUSTUMER SERVICE YOU'LL EVER FIND !! he worked with me with an exchange with no issues at all i'll give them a 10 !! best dresses and customer services ever thank you Brad !!!

We were looking for a dress for my daughter for a pageant she wanted to enter. I called Madame Bridal. The first dress I had requested would not arrive until July. I spoke with Simon. He helped me find the dress for my daughter. It wasn’t even on the website yet but he found what he thought would be perfect on her. I trusted him and he did not disappoint. The dress was gorgeous!!! It came I. So quickly!! Unfortunately, the dress was too small. We called Simon and told him what was going on. He got another dress shipped out right away and received it in just a couple of days. The customer service at MadameBridal has been EXCEPTIONAL!! The quality of the dresses, SUPERB!!!! I have found my store for all my pageant, prom or special occasions!! It is rare you find a place with outstanding customer service, high quality dresses and people that truly care!! Thank you so much Madame Bridal!!

I found a Jovani dress for my daughter, who is a debutant, but was hesitant ordering it online. I was wanting a size 2 to cut down, since I was sure the sizing chart could not possibly be right. Simon called to tell me the size 2 was not available but he instead had a 00. He worked with my daughter and I over the phone to get her exact measurements, and assured me the 00 was most appropriate. I took a leap of faith and ordered the 00. When I tell you this dress fit her perfectly, I mean it looked as though it was made fit her body. Length was very long, as I wanted, since I e would need a little extra fabric to make a removable strap for lead out. The quality of this gown is amazing. This is the first time ordering a Jovani brand and it did not disappoint. I took this dress to my daughter to try on at college and I cried when she put it on. She looked like a baby doll! Many thanks to Simon for talking me through the process and saving me money because this dress did not have to be cut down. Her measurements are 31 bust and 25 waist and the fit was perfect. She is 5’4 so it will have to be hemmed but we expected that. The extra length would work on taller girls as my daughter is standing on a foot stool in the picture. This shipping was faster than expected and packaged professionally and beautifully. Bridal quality. Thank you again Simon!

I had ordered a dress online and next day was second guessing the color and style. I called Madame Bridal and spoke with the owner. He was very kind, understanding and helpful. Had no problem cancelling the order and could tell that customer satisfaction was priority. I will be placing another order soon. Great customer service!

I am so impressed with their customer service! So friendly and so super accommodating. Just WOW! In today’s world, seems like that doesn’t happen often! But they went above and beyond!!