F.A.Q
Are of all of the dresses on your site authentic designs?
We are proud to be an authorized retailer for all the brands we carry. We do not sell copies or duplicates. All our dresses are from the original designers. We want you to know whether you order from www.madamebridal.com or visit our store in Boynton Beach, Florida you will be receiving an authentic dress of the highest quality and workmanship from the brand name companies.
Please be aware of misinformation on the internet. We strive to educate our customers about how to find out if a company carries original dresses. To find out please go to the company websites and look for authorized retailers in your area. Please place the name of the city and the state as well as the zip code in the store finder/authorized retailer section of the company website. You will be able to locate authorized retailers in your area. Our store is in Boynton Beach, Florida and our zip code is 33426.
If you have any other questions please do not hesitate to call us at 561-736-8588 or email madamebridal@gmail.com
We strive to give you the highest quality gowns, at best possible price, from the original designers. We look forward to earning your business.
Delivery Times
What is the time frame of delivery for a dress?
Stock dresses can be delivered to your address within 7-14 business days from the day of your purchase. Stock dresses that are to be delivered to an international location will be shipped within 10-20 days depending on the shipping address. Quicker deliveries can be selected from our shipping and delivery options.
Depending on the item you choose, production and delivery for non-stock dresses can vary. We encourage placing your order well ahead of your event so you will have plenty of time for some possible alterations. In some instances you could receive your products as quick as 7-8 weeks. Some emergency orders could be shipped within 10 working days. We urge you to place your order with us and specify your Event Date. You can be assured that we will do our best effort for on time delivery. You can place your order with confidence knowing we are able to process your order within your required or emergency time and proceed to place your order immediately.
Are all of the dresses on your website in stock and ready to ship?
Many of the dresses on our website are available to ship right away and/or within 3-10 business days with our standard shipping, however everything is subject to stock availability and some sizes and colors may not be available for immediate shipping. We encourage you to contact us to check stock. You can call us at 1800-466-1870 or email us at madamebridal@gmail.com
What is a special order?
A special order is when a dress is not in stock but it can be ordered from the manufacturer. The normal time frame for special orders is 10-12 weeks approximately. Once you place your order and we place it with the manufacturer, we will send you an email confirmation with the expected delivery time of your special order dress.
What is the time of delivery for bridesmaid dresses?
Regular shipping dates for most bridesmaids orders are 12- 14 weeks approximately. Please order your bridesmaids dresses allowing 12-14 weeks for delivery. Please keep in mind you may need some possible alterations and allow additional time for alterations after you receive your dresses. Please make sure to know that all expected deliveries are approximate so make sure to have plenty of time for alterations. Quicker production and delivery options are available. Dresses could be ordered on rush and deliveries differ from company to company. You can see delivery schedules prior to completing your order on our shopping cart. This information will allow you to determine the best method to order your dresses. If you have any questions you can email madamebridal@gmail.com or call our toll free number 877-731-8588 or local Florida number at 561-736-8588
We encourage placing your order well ahead of your event so you will have plenty of time for some possible alterations. In some instances you could receive your products as quick as 7-8 weeks.
What is rush delivery for bridesmaids?
Rush production and priority shipping is available and can be ordered from our website. Rush production is approximately 7-10 weeks. The production charge varies among different bridesmaid companies and it is calculated from $30.00-$60.00 depending on the bridesmaid designer. The rush production charges are indicated on our shopping cart. We urge our customers who are selecting rush production to upgrade their shipping.
Why am I being charged for rush production and shipping as well?
Rush production charges and shipping charges are not the same. Rush production charge is so the manufacturer can produce the dress/dresses faster. Shipping charge is once your dress arrives to our store and its ready to be shipped to you.
Why does it take so long to get a bridesmaid dress?
Bridesmaid dresses are made to order; manufacturers do not have stock of these dresses. Once we receive a bridesmaid order, we placed the order with the manufacturer, this is why we say they are made to order, and it does not mean they are made to your exact measurements.
Sizing and Measurements
Can I have a dress made with my measurements?
Unfortunately that is not possible. Manufacturers make their dresses in accordance to their size charts. Every manufacturer has a different size chart so we encourage all of our customers to get measured professionally before making a sizing decision.
How do I determine my measurements?
I got measured professionally but my measurements are very different from the size chart, what size should I pick?
If you are in between sizes, we always recommend going one size up. If you get a smaller dress, there is nothing you can do but if the dress is a little bigger, you can always get alterations.
How long are the dresses?
Length varies by designer and style. In some instances, you can see on the size chart the length of the dresses. If that information is not provided, please call us at 1800-466-1870 or email us at madamebridal@gmail.com and we will find out for you.
Fabric and Swatch
How can I tell what Fabric the dress is made off?
If you do not see the fabric type on the description, you may call us at 1800-466-1870 or email us at madamebridal@gmail.com and we will find out for you.
Can I get a color swatch prior to placing my order?
Yes you can. You can send us an email to madamebridal@gmail.com requesting a swatch. We can only provide you with a swatch if the manufacturer can provide it. Most bridesmaid companies will allow us to order swatches from them.
Returns
What is your return policy?
We gladly accept returns. The following criteria are to be followed when returning an order.
1. All returned merchandise will be inspected.
2. A determination is made based on non-use
3. All tags must be attached
4. Dresses must be returned within three days from delivery date to your address
5. 20% restocking fee is applied to all returns
6. Shipping costs will be the customers responsabilty. If you received free shipping, this will be deducted from your store credit.
The remaining 80% balance would be credited to your account as merchandise credit for future purchases. Your merchandise credit is valid for 12 months.
To request a return authorization please email us madamebridal@gmail.com
Please write on the Subject: RETURN. Let us know your order number, your name and please write why you would like to return the dress.
We are unable to accept returns for special orders or dresses that are not available in stock and are being ordered specifically for your event.
The following items (along with special orders) are final sale:
Bridesmaid dresses
Maternity Bridesmaid dresses
Flower Girl dresses
Junior Bridesmaid Dresses
All accessories
As retailers we abide by manufacturer's guidelines and provide our customers with highest quality customer service at the best price as well as on time delivery. We hope your shopping with us will enhance your on line experience so you would come back to us for more of our valuable designer labels.
Shipping
How long does standard shipping take?
5-7 business days.
Do you offer faster shipping?
Yes we do. We offer 3-5 business days shipping and 1-3 business days shipping. You will be able to see the price when you add an item to your shopping cart. It will allow you to calculate the shipping before entering any other information.
Do you offer free shipping?
Yes we do. All orders in the US and Canada get free shipping on orders over $300.00
Do you offer free international shipping?
Yes we do, on orders over $300.00 except for Bridesmaid dresses, Maternity Bridesmaid dresses, Junior Bridesmaid dresses and Flower Girl dresses.
How long will it take to get my dress if I select standard shipping and I am an international customer?
10-15 business days.
Do you offer upgraded shipping to international countries?
Yes we do. We offer 7-10 business days and 3-7 business days. You will be able to see the price when you add an item to your shopping cart. It will allow you to calculate the shipping before entering any other information.
Do you ship with signature required?
Yes, all of our dresses are shipped via USPS using signature require for the protection of our customer. If you wish to waive the signature require, please email us at madamebridal@gmail.com
When you are requesting a signature waiver please specify your name, shipping address and order number. Please make sure your request for signature waiver is sent from the same email address as your order.
Payment
What methods of payment do you accept?
All of our payments are processed through Paypal, the safest way for our customers.
We also accept Visa, MasterCard, American Express and Discover.
Do I have to pay for the dress before I receive it?
Yes you do. We cannot process any order without full payment.
When do you charge my credit card/Paypal account?
When you place your order online, your credit card/Paypal account will be authorized for the full purchase amount when your order is submitted.
Do you charge sales tax?
We charge 7% sales tax on orders shipping within Florida.
Do you charge sales tax when shipping international?
When shipping international, we ship everything as a gift to avoid custom charges for our customers, but custom charges are not charges that we can control. Custom charges will vary from country to country.
Placing an order
How do I place an order?
The easiest and fastest way to place an order is to do it online. You will have to select your size, color, event date and any additional option and then click “Add to Cart”. The next window will ask you to enter your state and zip code (on the bottom) so that you can see the shipping prices and you can click on “Proceed to checkout”.
Your order will be processed within 24 hours.
How do I know my order was submitted properly?
If the order was submitted properly, you will receive an automatic email with the order placed and it will include your invoice number.
Can I place an order over the phone?
Yes you can. You may call us Monday through Saturday 10am EST to 9pm EST and Sunday 12pm EST to 6pm EST. You may call us at 1800-466-1870 to speak with one of our customer service representatives and they will gladly take your order over the phone.
Help! I need a dress fast and I have no time.
No problem, we will help you find the dress of your dreams. Please call us 1800-466-1870 to speak with one of our customer service representatives they will gladly assist you.
We are also available to chat!
Order status/Order Changes
How do I check the status of my order?
You may check the status of your order here: http://108.179.205.41/sales/guest/form/
You may also call us 1800-466-1870 or email us madamebridal@gmail.com and we will gladly check the status of your order for you.
Please keep in mind that bridesmaid dresses, maternity bridesmaid dresses, junior bridesmaid dresses and flower girl dresses are made to order and there will be no updated status until closer to the expected delivery we have provided you with.
I need to change the size/color of my dress, what do I need to do?
Please contact us at 1800-466-1870 or madamebridal@gmail.com so we can process the change for you. If it’s a bridesmaid dress and the dress already went into production, we will not be able to change the size and/or color.
If the dress has already ship to you or us, we will not be able to change the size and/or color either.
How do I change my shipping address?
In case you are moving you can ask for an address change as long as your dresses are not shipped and the request is sent from the person ordering and the email address on file. You may email the request to madamebridal@gmail.com
If the email does not come from the email address on file, the change of address request will not be processed.
Location
How many stores do you have?
We currently have 1 store in Boynton Beach Florida.
Our address is:
801 North Congress Ave # 853
Boynton Beach Fl 33426
